Management Issues
Service call handling
Job details and reference numbers are allocated to engineers by service desk software using text messages. Engineers then clear down fault reports by replying to the message. The reduced call volume allows fewer staff to achieve faster call handling. Email Gateway, File Importer, ARIS
Cost reduction
The use of text messages, replacing phone calls and faxes, has allowed companies to reduce communications costs by substantial amounts. Autopage for Windows
Field sales information
Vital information regarding availability, price changes or recalls needs to be disseminated reliably to field forces. Autopage provides interfaces that allow messages to be sent transparently across diverse systems and to check that messages have arrived. Autopage for Windows
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